MemCast
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Never waste a good crisis - they force necessary overcorrections
  • HubSpot's major outage led to complete deployment process overhaul
  • Crises provide political capital for radical changes
  • Requires willingness to 'swing pendulum hard the other way'
  • Most durable improvements came from worst moments
Brian HalliganLenny's Podcast00:42:22

Supporting quotes

Most of the good things that happened at HubSpot came out of a crisis Brian Halligan
We purposely swung the pendulum hard the other way Brian Halligan

From this concept

Scaling Through Crisis

Brian reframes crises as opportunities for organizational growth, sharing how HubSpot's worst moments led to its most significant improvements in product quality and operational rigor.

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